Sales Department
Please note for any of the following queries : late delivery, missing items, damaged products or
faulty goods please contact our Customer Support Centre.
To place an order or for any pre-sales advice:
- Phone:
- 0871 472 9000 ( Opening Times )
- Email :
- orderqueries@empiredirect.co.uk
- Our Postal Address :
-
- EmpireDirect.co.uk,
- The Clock Buildings,
- Roundhay Road,
- Leeds,
- LS8 2SH
Faulty Item Support
National Customer Support Centre
For queries relating to late delivery, missing items, damaged products or faulty goods please call our National Customer Support Centre.
All products supplied are covered by the terms and conditions of the manufacturer's guarantee for a minimum of 12 months (unless otherwise specified) from the date of purchase. In the unlikely event that you need to report a faulty or damaged product please contact us:
- Phone :
-
- Email :
- Customersupport@empiredirect.co.uk
- Our Postal Address :
-
- Empire Customer Support Centre,
- EmpireDirect.co.uk,
- The Clock Buildings,
- Roundhay Road,
- Leeds,
- LS8 2SH
Click here for manufacturer's contact details
Important Note: The guarantee specifically excludes faults caused by accident, neglect, and misuse.
In addition routine maintenance (cleaning of audio/video heads, etc), consumables (styli, plug fuses,
cables, batteries, etc), cosmetic damage and the tuning of channels, poor signal quality and interference
caused due to external connections with ariels or other products are not covered. So to avoid unnecessary
and costly call outs please ensure that you have checked the plugs, fuses, and other routine checks - please
refer to the manufacturer's instruction books for more details.
If our engineers do not find an electronic fault with your product or if the fault is not covered by the
manufacturer's guarantee then you will be charged the full cost of the callout and any associated delivery
and repair costs if applicable.
Returns and Refunds Policy
You have the right to cancel your order within 7 working days from delivery.
You must notify us by phone of your intention to cancel within 7 working days from delivery.
After notification we will issue you a returns number that you must quote
on the paperwork when returning the goods.
- Goods must be returned 'AS SOLD' in the original packaging with all components and accessories.
- Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
- Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
- Television stands must not have been opened from their original packaging.
- Any 'FREE GIFTS' with the products must also be returned.
We are unable to accept returns of the following items: Opened Pre-recorded videotapes, DVDs, CDs, Minidiscs,
games and software, the goods were a special order to the customer's specification, products with contract
services that have been connected (i.e mobiles).
- Returns and Refunds Enquiries:
- 0871 472 9001
- Please return items under the above policy to:
-
- EmpireDirect.co.uk,
- Returns Department,
- Ingleby Road,
- Bradford,
- BD8 9AN
Please note :
You must organise the return the unwanted items at your
expense and risk. Returns cannot be accepted
without prior authorisation and a returns authorisation number.
The returns authorisation is valid for up to 14 days only.
Goods sent back without prior returns authorisation will be
returned back to you and the cost of delivery charged to
your account.
Refunds :
Full refund of the cost of the goods is wholly conditional upon the above conditions being
met and the refund authorised only after a full inspection of the goods by our Returns
department to check for completeness and correct product return.
- Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less cost of delivery.
- Goods received back complete as NEW and unused and in original box and packaging but with accessories missing: You will be refunded the full Invoice price - less delivery charges and cost of accessories as listed below.
- Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.
Sample Missing Standard Accessory charges
- Rechargeable battery: £40.50 inc Vat
- Charger/Adaptor: £40.50 inc Vat
- Headphones: £20 inc Vat
- Headphones: £20 inc Vat
- Lead: £13.50 inc Vat
- Instruction manual: £7.50 inc Vat
- Memory Stick: £40 inc Vat
- Remote Control: £52.50 inc Vat
- Media Card: £20 inc Vat
- CD Magazine (in-car): £52.50 inc Vat
- Television stands missing or incomplete will be charged at the full replacement cost of the stand plus 15% handling fees.