5 Year Extended Guarantees' Terms and Conditions

All cover periods quoted INCLUDE the manufacturers guarantee period.

Your Plan Includes: arrow

The provision of repairs to or replacement of your equipment in the event of a fault caused by electrical or mechanical breakdown.

We will always, subject to the full terms, conditions and exclusions of your cover, repair your equipment unless:

  1. We cannot repair it; or
  2. We cannot obtain the spare parts to repair it; or
  3. We can replace it for less than the cost of the repair.

We will only replace your equipment if we have agreed to do so before a repair is carried out. If we do not repair the equipment we will normally replace it with equipment of the same or similar make and specification, at our discretion. You must pay us for delivery and/or installation charges.

If we cannot reasonably arrange a suitable replacement we will pay you a contribution towards the cost of the new equipment. We will normally base this on reasonable usage of the item.

Disposing of your old equipment

If we have replaced your appliance, you may dispose of the original equipment if it is in your possession. We will not be responsible for any costs that you may incur for disposal.

Your Plan Does Not Include: arrow

Repairs or replacement will not be provided if they are still covered by any supplier or repairer's guarantee, or arise from:

  1. The equipment being recalled by us, or the manufacturer;
  2. Any modification to the equipment;
  3. Your failure to follow the manufacturer's instructions;
  4. Use of your equipment in a non-domestic or commercial environment unless we agree to the use in writing beforehand.
  5. Accidental Damage.
  6. Theft, attempted theft, malicious damage or damage caused by fire or explosion.
  7. Floods, lightning, storms, frost or other bad weather conditions.
  8. Any problem with the supply of electricity, gas or water.
  9. No fault being found with your equipment.
  10. Routine maintenance, cleaning and servicing.
  11. Labour charges for work outside the repairer's normal working hours.
  12. Repairs carried out outside the United Kingdom, unless we agree otherwise in writing.
  13. Costs arising from not being able to use your equipment or from damage caused when the equipment breaks down, including any costs to remove or reinstate built-in or fitted equipment.
  14. Cosmetic damage such as damage to paint work or dents or scratches to the equipment.
  15. Replacement of any item or accessory that is intended to be replaceable. These include: Remote control units, fuses, batteries, light bulbs, fluorescent tubes and related starters, filters, attachments, cables, plugs, light covers or rain covers.
  16. Rust corrosion or water damage.
  17. Problems with:
    • - Cooking equipment: ceramic or glass surfaces and oven liners
    • - Vacuum cleaners and floor polishers: bags, brushes or belts.
    • - Shower equipment: scale damage.
    • - Audiovisual equipment: tuning, styli or cartridges.
    • - Satellite equipment: realigning or re-installation of the dish, rust, tuning or water damage.
    • - Computer games and Equipment: software (applications or operating system), damage caused by viruses, accessories which you have not told us about in writing including joysticks, replaceable printer heads
    • - In-car equipment: removing or re-installing the equipment
    • - Refrigeration equipment: food spoilage.
  18. Any cost arising from the change from analogue to digital broadcasting including the termination of analogue transmission of any type.
  19. Delivery and installation charges if a replacement takes place as detailed in what is provided.
  20. With Reference to Plasma televisions - protection is not provided for the following:
    • Costs due to unusual physical or electrical stress, burned screen or software interface problems.
    • Claims arising due to a failure to install the display in line with the manufacturer's instructions
    • Costs associated with gaining access to cables within the fabric of a building or wall.
    • Repairs due to pixel failure where the number or location is not in excess of the manufacturer's acceptable limit.
    • Wall mounted units if not fitted as per manufacturer's recommendations.

* Excludes Laptops, PC's, Games Consoles, Satellite Navigation, Leads, Accessories, Software, Vacuums, Peripherals, PC Hardware, Fitness Equipment, Mobile Phones, Telephones, Fax Machines and items from our Clearance Shop section

Your product guarantee is administered by Empire Direct PLC (Registered Number 1845901) Registered Head Office – The Clock Buildings, Roundhay Road, Leeds, LS8 2SH