Customer Care and Service

EmpireDirect.co.uk has a dedicated customer care & service centre employing over 100 sales and support advisors. With continuous training provided for every staff member you can be assured of the highest level of service from advisors with an unparalleled knowledge of the goods we sell.

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Sales Department arrow

Should you have any enquiries regarding any products we sell, would like to place an order or have a query about an existing order, please call our Sales Department.

Opening Hours:
Monday
9am - 8pm
Tuesday
9am - 8pm
Wednesday
9am - 8pm
Thursday
9am - 8pm
Friday
9am - 8pm
Saturday
9am - 6pm
Sunday
10am - 5pm
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Customer Support Centre arrow

Our state of the art customer support centre allows our telecentre staff to communicate instantly with every stage of the distribution chain from the manufacturer to the courier.

For queries relating to late delivery, missing items, damaged products or faulty goods please call our Customer Support Centre.

Opening Hours:
Monday
9am - 5pm
Tuesday
9am - 5pm
Wednesday
9am - 5pm
Thursday
9am - 5pm
Friday
9am - 5pm
Saturday
9am - 1pm
Sunday
Closed